Returns & Refunds

At Blossom’s, we want you to feel confident about your purchase. If an eligible item does not work out, you may request a return within 15 days of delivery.

Return Eligibility

To qualify for a return, merchandise must be:

• Unworn and unused
• Unwashed and unaltered
• Free from stains, odors, makeup, deodorant, pet hair, smoke, or other signs of use
• In its original packaging when applicable
• In resalable condition
• Returned with all original tags attached
• Accompanied by proof of purchase

Items that have been worn, used, washed, altered, damaged after delivery, are missing original tags, or are otherwise not in resalable condition may be denied a refund.

Blossom’s reserves the right to inspect all returned merchandise and determine whether it meets the requirements of this policy.

How to Start a Return

To request a return, please email info@blossomsloft.com within 15 days of delivery.

Please include your order number and the item(s) you would like to return.

If your return is approved, we will provide return instructions and, when applicable, a prepaid return shipping label.

Please do not send merchandise back without first contacting us and receiving return authorization and instructions.

Unauthorized returns may be refused or returned to the sender.

Return Shipping

For standard returns, including returns due to preference, fit, size, color, or change of mind, the customer is responsible for the cost of return shipping.

When Blossom’s provides a prepaid return shipping label, the cost of that label will be deducted from the refund.

Return shipping charges may be waived only when Blossom’s determines, after review, that an item arrived damaged, defective, or incorrect as a result of a verified product or order fulfillment issue.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly upon delivery.

If you believe an item arrived damaged, defective, or different from what you ordered, please contact us at info@blossomsloft.com as soon as possible.

Please provide your order number, a description of the issue, and clear photographs showing the item and the claimed damage, defect, or error. We may also request photographs of the original packaging, shipping materials, shipping label, or other information necessary to review the claim.

Please do not discard the item, packaging, or shipping materials until your claim has been reviewed.

Claims are reviewed before a complimentary return label, replacement, refund, store credit, or other resolution is issued.

Complimentary return shipping is not automatic simply because an item is reported as damaged or defective. Blossom’s must first review the claim and determine that the issue existed at the time of delivery or resulted from a verified order fulfillment error.

Damage occurring after delivery—including damage resulting from wear, misuse, improper handling, alterations, washing, cleaning, storage, or other customer-caused conditions—is not considered a product or shipping defect and does not qualify for complimentary return shipping.

Blossom’s reserves the right to deny a damaged, defective, or incorrect-item claim when the information or evidence provided does not reasonably support the claim.

Refunds

Once your authorized return is received, we will inspect the merchandise to confirm that it meets our return requirements.

If approved, your refund will be issued to your original payment method, less any applicable return shipping charges.

If a returned item does not meet the conditions stated in this policy, Blossom’s reserves the right to deny the refund or, where appropriate, issue a reduced refund consistent with the condition of the returned merchandise and applicable law.

You will receive an email confirmation once your refund has been processed.

Please allow additional time for your bank, credit card company, or payment provider to post the refund to your account. Processing times vary by financial institution.

Return Abuse or Fraudulent Claims

Blossom’s reserves the right to refuse a return, refund, complimentary return label, or other accommodation when there is reasonable evidence of return abuse, misrepresentation, alteration, intentional damage, excessive or repeated questionable claims, or other fraudulent activity.

We may request additional information or documentation when necessary to verify a return or damage claim.

This provision does not affect any rights a customer may have under applicable law.

Final Sale / Non-Returnable Items

For hygiene reasons, the following items are considered final sale and are not eligible for return or exchange:

• Earrings
• Swimwear
• Bodysuits
• Lingerie

Please review product descriptions, measurements, and sizing information carefully before purchasing these items.

Additional merchandise clearly identified as Final Sale on the product page at the time of purchase is also non-returnable unless otherwise required by applicable law.

Exchanges

We do not currently offer direct exchanges.

If you would like a different size, color, or item, you may return the eligible original item in accordance with this policy and place a new order for the item you prefer.

Questions?

If you have questions about a return or refund, please contact us at:

Email: info@blossomsloft.com

We’re happy to assist.